Luxury service training and AI coaching in Malaysia
Académie de Bernadac trains the retail, hospitality and F&B teams of luxury maisons and hotels in Malaysia, on site, in English, Chinese or French. AdB-AI then keeps teams practising every day on their phones, with data hosted in line with PDPA requirements for South-East Asia. The house has trained teams in Malaysia and across the region.
Your situation in Malaysia
A growing luxury market, and teams to bring up to the house standard
New boutiques and hotels open, and clients expect the same experience they find in Paris, Singapore or Hong Kong. Teams are often new to luxury, and they serve clients in several languages.
At an opening
A team recruited in weeks, clients who expect the house standard at once.
With travelling clients
Clients compare every visit with the flagship they know abroad.
After the training
Three months later, habit has taken back what was learned.
Our work in Malaysia
Clients and projects
What we offer in Malaysia
Training on site, practice every day
Corporate training
Our six programmes, delivered in your boutique, hotel or restaurant: luxury retail sales, clienteling, hospitality and butler service, F&B service, luxury mindset and school workshops.
AdB-AI
Your teams rehearse client encounters with an AI avatar in English or Mandarin, and managers follow progress per person and per store.
VIP events
High jewellery styling, table manners, wine etiquette and more, hosted in your boutique to bring clients in and bring them back.
In the Malaysian press
Featured in The Star and Malay Mail
The Star profiled Académie de Bernadac’s founder in 2018, and Malay Mail covered the house’s etiquette teaching in 2019.
Questions
Training in Malaysia: questions
Does Académie de Bernadac train teams in Malaysia?
Yes. Académie de Bernadac has trained teams in Malaysia and comes on site to your boutiques, hotels and restaurants.
In which languages do you train in Malaysia?
Training is delivered in English, Chinese or French, and other languages on request.
Where is AdB-AI data hosted for Malaysian clients?
AdB-AI data is hosted where it is best for each client and in line with local law, compliant with PDPA for South-East Asia. The client owns its data.
Continue with
Ready to begin
Let’s design your programme
Tell us about your brand, your teams and what you would like to change. Our team replies within two business days.