Corporate Training · Programme 04
Food and beverage service training for luxury restaurants and hotels
Excellent Food & Beverage Service is Académie de Bernadac’s F&B service training for luxury restaurants, hotels and lounges. Through practical exercises and real-time tutorials, teams master French, English and American service, wine and champagne service and table setting, performed with discretion, grace and efficiency. Programmes usually run three to five days.
Your situation
The food is excellent. The service decides whether guests return.
In a luxury restaurant, guests judge every gesture: how the plate arrives, how the wine is poured, how a mistake is repaired.
At the table
Service is correct, but not yet memorable.
With the menu
Staff can list the ingredients but not tell the story of the dish.
With the wine
The service hesitates when the guest knows more than the waiter.
When it goes wrong
A wrong plate or a late allergy, and the whole room is watching.
What your teams learn
Every style of service, practised until it looks effortless
Food and beverage service must be accomplished flawlessly, with discretion, grace and efficiency. It takes dexterity and impeccable manners. The programme can be adjusted on request.
- Setting up the table properly
- Knowing the cutlery
- Knowing the glasses
- Representing the brand’s core values
- Knowing the menus and talking about them
- Holding plates
- Walking with three plates
- Carrying hot dishes
- Positioning the dishes
- French (butler) service
- English (silver) service
- American (plate) service
- Body posture when serving
- Wine service
- Champagne service
- Clearing the table
Format
- WhereIn your restaurant, lounge or banquet space
- DurationUsually three to five days, adjusted on request
- LanguagesChinese, English, French; others on request
- After the trainingF&B scenarios on AdB-AI, such as an allergy at table six
Client result
F&B teams in a luxury hotel opening
- Challenge
- A luxury hotel opening in a century-old building wanted its restaurants, lounge, terrace and bar to set the standard in its market from the first day.
- What we did
- An F&B track covering full Western and Chinese table service, beverage service in lounge, terrace and bar, complaint handling and storytelling, then six months of AdB-AI practice.
- Result
- −50% · +30%Across the hotel, onboarding time halved and staff retention up 30%. Read the case study
Questions
F&B service training: questions
How long is the food and beverage service programme?
It usually runs three to five days and can be adjusted on request, for example as a shorter refresher before a new season.
Which service styles are covered?
French (butler) service, English (silver) service and American (plate) service, plus wine and champagne service, table setting and clearing. Chinese table service can be included for hotels and restaurants that need it.
Is the training practical?
Yes. Most of the time is spent practising with real plates, glasses and tables, through exercises and real-time tutorials, in your own venue when possible.
Do you train bar and lounge teams?
Yes. Beverage service in lounges, terraces and bars can be part of the programme, as it was for a recent luxury hotel opening.
Continue with
Ready to begin
Let’s design your programme
Tell us about your brand, your teams and what you would like to change. Our team replies within two business days.